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Help & Support

Find answers to common questions or reach out to our team.

Frequently Asked Questions

How do I book a private chef?
Tap "Book a Private Chef" from the home screen, fill in your event details (date, guests, cuisine, budget), and submit your request. Local chefs will send you custom menu proposals within minutes.
How do I cancel a booking?
Go to My Bookings, tap the booking you want to cancel, and select "Cancel Booking." Please review our cancellation policy for any applicable fees.
How are chefs vetted?
Every chef on ChefnMe goes through identity verification and credential review. Many also have background checks and liability insurance on file, shown as badges on their profiles.
What if I have dietary restrictions?
You can specify dietary needs and allergies during the booking process. Chefs will accommodate these in their custom menu proposals.
How does payment work?
Payment is processed securely through Stripe when you confirm a booking. The chef receives payment after your event is completed successfully.
Can I message my chef before the event?
Yes! Once a booking is confirmed, you can message your chef directly through the app to coordinate details.
What does the chef bring?
Chefs bring all ingredients and cooking equipment. You just need a functional kitchen. Specific requirements will be discussed before the event.
How do I become a chef on ChefnMe?
Sign up as a chef, complete your profile with your experience and certifications, create your menus, and set up your payment account. Once approved, you'll start receiving booking requests.

Still need help?

Our support team is available Monday through Friday, 9 AM - 6 PM EST.