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Help & Support
Find answers to common questions or reach out to our team.
Frequently Asked Questions
How do I book a private chef?▾
Tap "Book a Private Chef" from the home screen, fill in your event details (date, guests, cuisine, budget), and submit your request. Local chefs will respond with custom menu proposals and quotes.
How do I cancel a booking?▾
Go to My Bookings, tap the booking you want to cancel, and select "Cancel Booking." ChefnMe charges no cancellation fees during our launch — anything you agreed to pay your chef is settled between the two of you (see our cancellation policy for the notice windows we ask everyone to honor).
How are chefs vetted?▾
Every chef on ChefnMe goes through identity verification and credential review. Many also have background checks and liability insurance on file, shown as badges on their profiles.
What if I have dietary restrictions?▾
You can specify dietary needs and allergies during the booking process. Chefs will accommodate these in their custom menu proposals.
How does payment work?▾
ChefnMe is free to use during our launch — no service fees. You pay your chef directly (cash, Venmo, Zelle, or whatever you both prefer), and you can agree on the details together in chat after booking.
Can I message my chef before the event?▾
Yes! Once a booking is confirmed, you can message your chef directly through the app to coordinate details.
What does the chef bring?▾
Chefs bring all ingredients and cooking equipment. You just need a functional kitchen. Specific requirements will be discussed before the event.
How do I become a chef on ChefnMe?▾
Sign up as a chef, complete your profile with your experience and certifications, and create a menu. That's it — ChefnMe is free for chefs during our launch, with no commission and no payment setup required. You'll start receiving booking requests as soon as your profile is live.
Still need help?
Our support team is available Monday through Friday, 9 AM - 6 PM EST.